FAQ's
Have a question? Check the list below to see if we have your answer. If you don’t see your question, contact us.
Roost Cleveland
105 Prospect Ave E
Cleveland, OH 44115
216.877.0500
Check In: 4:00 PM
Check Out: 11:00 AM
We do our best to get you into your room upon arrival, but we cannot guarantee you will be able to check in before 4:00 PM. We want your room to be perfect for you so our housekeeping team needs time to make that happen.
Please ask the property front desk for more details on late check out. We can sometimes give an extra hour or two but cannot guarantee it. Anything beyond 1:00 PM will incur additional charges.
We require a commitment for the full length of stay based on the booked arrival and departure dates. In the event that you depart early, we do not often have enough time to rebook the room so we do typically charge. Please discuss with our front desk in the event that your travel plans change during your trip.
Minimum age required is 18 with valid ID.
Yes! We love pets! In the interest of the security and safety of all our guests, we do not allow pets above 40 lbs. We only allow dogs and cats. We charge a cleaning fee up to $350 pet for all pets (depending on length of stay). Breed restrictions are enforced, please call for more information.
Yes, Roost includes WiFi for all. No additional charge or sign up required.
All apartments include: complimentary wireless internet, landline telephones with free local calls, televisions equipped with Smart TV, Sonos speaker.
We offer our favorite luxury products in your apartment upon arrival. We include bar soap, body wash, shampoo, conditioner, and moisturizer. These products are paraben-free.
All suites include a washer and dryer. We do not provide detergent. If you have dry cleaning that you would like to send out, we have a provider at each property that can assist. Please contact our concierge for more info.
We recognize the importance of exercise in your daily routine. Many of our locations have on-site fitness centers. And if they do not, we provide access to a gym in the neighborhood.
Yes, all of our properties offer facilities for guests with special needs as outlined by the ADA. Please inquire with the property directly so that we can ensure you have an apartment with all of the components required for you.
We do not provide parking at any of our locations, but we work with the closest parking facility in our vicinity to provide our guests with a convenient spot to park. Please contact individual properties for specifics about parking options in the area.
Certainly! We love the cities we live in and are always happy to share our favorite spots and insight with our guests! You can reach us at 844-MY Roost for additional information, directions, neighborhood details, recommendations, and much more.
We partner with the best-in-class grocery delivery services in each of our locations. Please contact the property directly to assist with having your favorite foods in your fridge prior to arrival!
We offer rollaways and cribs at all of our locations for our smallest travelers. Please contact the property directly to make arrangements for all the supplies your little ones require.
Unfortunately, no. We strive to maintain a clean, healthy environment for our guests and ask that you smoke outside in designated areas. If you do smoke in your room, you will be charged a penalty.
Yes. Please ship them to the property address and note your name and arrival date in an ATTN: line. We do not charge for standard packages. If you have something large or in need of special handling, please contact us directly to confirm.
Yes! Our sales team is happy to help with larger groups and special arrangements. Please contact us at reservations@myroost.com for assistance.
No, our facilities do not include meeting rooms. Our sales team can typically refer you to the nearest meeting facility for each location.
Yes, we pay commission to travel agents with an active IATA number on applicable rate plans.
The apartment hotel concept is simple yet thoughtful: rooms you actually like, in a neighborhood you want to live in, for however long you need. Whether you're here for an extended stay or short trip, you'll feel at home in a fully furnished apartment, with all the services and amenities of a boutique hotel.